Data Source
Drop your course data file here
Supports messy exports — headers, metadata rows, and junk are auto-skipped
Overview
Visual Insights
Learner Satisfaction
Completion Rate %
NPS Score Distribution
Instructor Rating
Quality Score Comparison — All Courses
⚠ Needs Attention
All Courses
Assignment Write-up
01 — Metrics Chosen & Why
- NPS Score — captures willingness to advocate; a leading indicator of retention and word-of-mouth growth.
- Completion Rate — the most direct signal of content engagement and perceived value. Low completion = structural problem.
- Learner Satisfaction — post-course ratings reveal experience quality beyond just finishing.
- Instructor Rating — separates content quality from delivery quality, enabling targeted improvement.
- Drop-off Lesson — pinpoints exactly where learners disengage, so content teams know what to fix first.
- Content Quality Score — holistic rating of clarity and relevance, useful for curriculum audits.
02 — Who Uses This & What Decisions It Drives
Primary users are Product Operations Associates and Content Managers who run weekly quality reviews. The tracker helps them:
- Flag courses for urgent content revision before the next cohort
- Identify instructors who need coaching or support
- Prioritise curriculum investment budget across categories
- Report quality trends to leadership with data, not gut feel
03 — What I'd Add With More Time
- Time-series trend lines — quality over course versions
- Cohort comparison — batch vs batch performance
- Automated email alerts when a course drops below threshold
- Learner comment sentiment analysis (NLP tags)
- Role-based views: instructor-facing vs ops-facing
- Integration with LMS data via API (Moodle, Teachable, etc.)